Shipping Policy

 

Shipping Policy

Thank you for shopping with CaptainHobby. Please read our shipping terms carefully before placing your order. By completing a purchase, you agree to the conditions outlined below.

1. Domestic Shipping (Singapore)

We provide door-to-door delivery within Singapore using trusted third-party couriers. Delivery charges are calculated based on the total weight of the parcel and the delivery address.

Delivery Terms:

  • Delivery Timeframe: Up to 5 working days (Monday to Saturday, 11am – 6pm).

  • Delivery Attempts: 1 delivery + 1 free re-attempt. A third attempt will incur an additional delivery fee.

  • Failed Deliveries: If delivery fails, the item(s) will be returned to CaptainHobby. Re-delivery fees will apply.

  • Address Amendments: Any changes to delivery address after confirmation may incur additional charges.

  • Cut-off Time: Orders with full payment made before 12:00 PM will be packed and picked up on the same working day. Orders placed after this time will be processed on the next working day.

  • Order Cancellation After Dispatch: Once the parcel is handed over to the courier, cancellation due to customer’s change of mind (including free shipping orders) will result in a deduction of the actual shipping cost from the refund.

Please Note: CaptainHobby uses third-party courier services and does not control their schedules. Specific delivery date/time requests will be accommodated on a best-effort basis and are subject to courier availability. A tracking number will be provided once the order is dispatched.

2. International Shipping (Worldwide)

International shipping is currently not supported. Please stay tuned on our service update. 

3. Self Pickup / In-Store Collection

Self collection is currently not supported. Please stay tuned on our service update. 

4. Preorders

Orders containing preorder items will only be processed for delivery once all items in the order are available.

To receive available items earlier, please place them in a separate order.

Need Help?

If you have not received your tracking number or have any shipping-related inquiries, please email us at:
admin@captainhobby.com

Please ensure that all delivery information is accurate at the time of order. CaptainHobby will not be held responsible for delivery failures due to incorrect addresses provided by the customer. Any fees for re-delivery must be borne by the customer.